Opportunity with a leading IT firm in Chennai for Research professionals

Client: HP
Domain: Research
Exp- 8-12yrs.
Location: Chennai

Educational qualifications:
Bachelor"s degree with 10 to 12 years of experience with at least 3 years in Customer experience or research domain mandatory

JOB DESCRIPTION

In this role, the candidate will require to drive analytics for Customer experience Survey reporting & intelligence for Sales Operations program of HP. The team will be expected to work on below specifics:

Manage e2e Survey for external and internal audiences, design and Delivery report & analysis, support customer & competitive research, build customer insights from Customer survey data, Develop creation of concepts defining end to end customer experience, support with ideas to enhance customer experience & ensure that solutions meet user and business requirements
Use research tools & build actionable insights
Synthesize insights from Customer survey data to provide planning inputs and support business requirements
Develop creation of concepts defining end to end customer experience
Play pivotal role in GP strategy recommendations through Customer experience view point


REQUIRED COMPETENCIES

Bachelor"s degree with 10 to 12 years of experience with at least 3 years in Customer experience or research domain mandatory

Good problem solving abilities along with strong business acumen
Possess capability to interpret customer perception through Survey numbers
Ability to drive business priorities through the team members of different experiential & cultural backgrounds
Outstanding skills in data analyses across multiple data sources & large data sets will be an added advantage
Superior verbal and written communication skills, client handling experience
Experience of working in team and good attitude towards team work
Ability to conduct one to one and manage virtual teams should be able to do frequent domestic travel
Knowledge of SAS or related Stat tool

Send CV to kavita.moger@careernet.co.in