Requirement for Operations Manager, IP Telephony, Avaya Pune

Specifications for the Manager: IP Telephony

Managers would have 8 to 10 years of experience.


· Manage and lead a team of technical engineers and monitor their performance
· Manage critical global customer escalations
· Improve process efficiency, quality of service delivery & customer management
· Drive high performance culture
· Experience in Communication Technology is essential
· Experience in IP telephony domain is desirable
· Building strategies to optimize performance and day-to-day functioning
· Working effectively with global counterparts and ability to work with global customer base
·

Individual effectiveness Skills
Strong verbal communication skills
Strong customer focus and service orientation
Must be highly motivated and self driven
Good organizational and collaboration skills
Hiring and talent retention

Qualifications:
· BE/MCA or equivalent
· Industry Standard Certifications in Telecom, Data, & ITIL will be an added advantage
· Professional certifications like MCSE, CNA, CCNA, Avaya Certification, etc. would be an added advantage

Location: Pune

Mail : abahadur@avaya. com